Facilities Helpdesk Operator

Facilities Helpdesk Operator

International Law Firm is seeking a Facilities Helpdesk Operator to join their growing London office to provide high quality customer service as the central point of contact for all building related issues.

• Monday to Friday (10am – 6pm)
• Competitive salary
• Generous employee benefits

As well as managing the inbox, the operator is responsible for maintaining the CAFM system and its supporting elements. The role is an important interface with both internal teams like Office Services and Reception, and external service providers across key areas. They will be a good communicator at all levels, used to working within a corporate environment and familiar with all aspects of Facilities Management.

Facilities Helpdesk Operator duties will include:

• Manage, control and monitor efficiently the day-to-day operation of the Helpdesk function.
• Effective management of all preventative maintenance (PPM) scheduling and reactive service calls
• Update the internal client requesting facilities assistance on the status of their call, advising of any problems or issues with their request.
• Ensure all certification and supporting paperwork supplied is saved within the CAFM system and managed effectively within Helpdesk.
• Produce a variety of reports regularly, collation of statistics and any other adhoc reporting / analysis requested.
• Manage Helpdesk administration and facilitate training requirements.
• Capture Events and associated requirements for efficient and smooth delivery of service.
• Management, uploading and amendment of asset information held in CAFM system and helpdesk operation.
• Supporting the Helpdesk Supervisor in the effective management of the CAFM and Helpdesk function.

Facilities Helpdesk Operator desired experience:

• Minimum A-level standard qualification
• Knowledge of Facilities Systems, ideally (CAFM knowledge, MRI concept Evolution or MRI Go)
• Working experience in a Facilities Management environment.
• Intermediate to advance IT literacy in Microsoft Office including MS Word, Excel and Outlook.
• A strong sense of clients’ (internal and external) needs and the ability to tailor approach to suit a wide range of supply and demand issues.
• You will have strong interpersonal skills and will actively seek to introduce yourself and improve lines of communication within the departments you work with.